1. Introduction

Neura Consult Pty Ltd (ABN 49 690 888 352) (“Neura Consult”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store, and disclose personal information when you engage with us, visit our website, or use our consulting, technology, or AI-related services.

2. What Personal Information We Collect

We may collect personal information that is reasonably necessary for our business functions and operations, including:

• Identification details – name, address, date of birth, phone number, and email address

• Business and professional details – organisation name, job title, and professional contact information

• Financial and transactional information – billing details, payments, and related records (if applicable)

• Digital data – IP address, device and browser type, website interactions, and cookies

• Sensitive information – only with your consent, and only when relevant to our services

We collect only the information required to perform our legitimate functions or as otherwise authorised by law.

3. How We Collect Personal Information

We collect personal information through:

• Direct interactions — when you contact us, make an enquiry, attend meetings, or participate in a consultation

• Our website and online forms, including chatbots and analytics tools

• Email, phone, and social media communication

• Third parties and business partners (with your consent or where legally permitted)

• Automated tools such as cookies and analytics software

We will take reasonable steps to inform you of the collection and its purpose at or before the time we collect your information.

4. Why We Collect and Use Personal Information

We collect and use personal information to:

• Provide and manage our consulting, training, and AI advisory services

• Communicate with you about services, opportunities, and updates

• Manage client accounts, billing, and support

• Conduct internal research, analytics, and service improvement

• Comply with legal, regulatory, and risk management obligations

We will not use your personal information for other purposes without your consent, unless required or permitted by law.

5. Use of Artificial Intelligence and Automated Tools

Neura Consult may use data analytics, automation, or artificial intelligence tools to enhance service delivery, improve insights, and streamline operations.
All such use is governed by strict internal policies to ensure transparency, fairness, and compliance with applicable privacy laws.
We do not use AI for automated decision-making that could materially affect your rights without human oversight.

6. Disclosure of Personal Information

We may share your personal information with:

• Employees, contractors, and authorised consultants

• Professional advisers such as accountants, auditors, and legal counsel

• Technology service providers (e.g., hosting, analytics, communication platforms)

• Business partners and subcontractors assisting in service delivery (with consent)

• Regulatory authorities or law enforcement agencies, as required by law

All recipients are bound by confidentiality and privacy obligations consistent with Australian privacy standards.

7. Third-Party Service Providers and Data Processors

We use reputable third-party platforms to manage communications, analytics, and data storage. These may include providers such as Google Workspace, Microsoft 365, AWS, OpenAI and other cloud-based systems.

Each provider may process personal information in accordance with its own privacy policy.
Neura Consult takes reasonable steps to ensure all third-party providers meet or exceed the privacy and security standards required under the Australian Privacy Principles.

8. Overseas Disclosure

Some of our third-party providers may be located outside Australia.
Where personal information is transferred internationally, we ensure that equivalent data protection standards apply, or that the provider is contractually bound to comply with privacy safeguards consistent with Australian law.

9. Data Security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access, modification, or disclosure.
Measures include encryption, secure servers, password protection, and restricted staff access.

In the event of a data breach likely to cause serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches (NDB) scheme.

10. Data Controller and Processor Roles

Neura Consult acts as a data controller when determining the purposes and means of processing personal information for our own business operations, and as a data processor when handling data on behalf of clients under contract.
In all cases, we handle information in compliance with the Australian Privacy Principles and applicable contractual obligations.

11. Access and Correction

You have the right to access the personal information we hold about you and to request corrections if it is inaccurate or incomplete.
Requests can be made in writing to the contact details below.
We will respond within a reasonable timeframe and may require proof of identity before releasing information.

12. Cookies and Website Analytics

Our website uses cookies and analytics tools to enhance user experience and monitor site performance.
Cookies do not personally identify you, but they may link to other data we hold.
You can manage or disable cookies via your browser settings, though some website features may be unavailable if cookies are disabled.

13. Direct Marketing

We may send you marketing communications about Neura Consult services, news, or events that may interest you.
You may opt out of these communications at any time by following the unsubscribe link in our emails or contacting us directly.

14. Complaints

If you believe your privacy has been breached or mishandled by Neura Consult, please contact us immediately using the details below.
We will investigate your complaint and respond within a reasonable timeframe.

If you are unsatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
Website: www.oaic.gov.au
Phone: 1300 363 992

15. Contact Us

Privacy Officer
Neura Consult Pty Ltd
Email: Info@neuraconsult.com